One of the greatest advantages of staying in a villa is the personalised service provided by dedicated staff. The staff at The Pala has been professionally trained and they will do their utmost to please with their warm and friendly Balinese hospitality.

Estate Manager

The Estate Manager at The Pala oversees the operations of all the villas and liaises with individual staff teams to ensure guests enjoy an unsurpassed level of service throughout their stay.


As the communication link between guests and staff, all villas at The Pala have access to butler service. All you have to do is scan a QR code and state your request. Your English-speaking butler will arrange buggy transfers and make certain that all your service requirements are carried out smoothly and efficiently.

Kitchen Staff

The estate restaurant, Hura Hura, has a team of well-trained chefs who are adept at preparing a variety of local and international fare. Guests with dietary restrictions or special requests are encouraged to discuss their needs and the chef will adapt meals accordingly.

Villa Attendants

Villa attendants will keep your villa clean and tidy, ensuring that you don’t have to lift a finger.

Pool and Gardens

Regular pool-cleaning, gardening and maintenance services are handled by a team of estate staff.


Estate staff on rotating shifts keeps The Pala safe and secure 24 hours a day.

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